Customer Service Team Member

Alyo Bilişim

  • Ankara
  • 01.01.2022 - 01.01.2022 | 11.11.2021

    Known for its high-end video expertise, ALYO is hiring an Operations Team member  for our Ankara office, located in ODTÜ Teknokent.

    This is a weekend shift. If you cannot work on nights and weekends, do NOT apply!

    • Excellent writing, verbal communication skills in English
    • Customer Service skills (use ticketing system, make sure tickets are answered on time)
    • Bachelor’s degree, strong Computer Technology knowledge.
    • Strong problem solving, analytical skills and innovative thinking.
    • Able to work on the weekends.

    About The Role 

    • Following the Operational Support Tickets opened by the customers  in the ticketing portal.
    • Providing advanced phone, web portal system, and chat support to customers.
    • At a professional communication level, maintain a good dialogue with the customer throughout the resolution of a support case.
    • Building technical knowledge and contributing to developing the support function within the team.
    • (Working 5 days a week, including weekends, other holidays)

    If you think that you are the perfect, highly motivated candidate for this position, be part of our team!